Refund and Cancellation

We have a "no questions & instant refund*" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the delivery or packaging of the product.

 

We will try our best to create the suitable design concepts for our clients. In case any client is not completely satisfied with our products we can provide a refund.

Our focus is complete customer satisfaction. In the event, if you are unhappy with the services provided, we will refund the money, provided the reasons are genuine and proved after investigation. Please read the fine print of each transaction before purchasing, it provides all the details about the services or product you purchase.
In case of dissatisfaction with our services, customers have the freedom to cancel their products and request a refund from us. Our policy for cancellation and withdrawal will be as follows:

 

  • Our policy lasts for 20 minutes. If 20 minutes have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.* (T & C Apply)

 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

  • You can return/exchange your products only if the mentioned date of expiry on the packed product is already over. ((Opened packet will not be accepted)*)

 

  • You can return the product if there is something wrong in number of quantity or different from their description on the product detail page on doormilk.com

 

Refunds:

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

 

*Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 

  • For a Bank Refund, it will be reflected in your account within 5 to 7 business days.
     

  • For a UPI or Digital Wallet Refund, it will be reflected in your account within 3 to 4 business days.

 

Late or missing refunds (if applicable):

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your Credit or Debit Card Company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@doormilk.com or call directly (8750383410) contact to our customer service.

 

Return: (if applicable):

 

We only replace items if there is something wrong in number of quantity or different from their description. If you need to exchange it for the same item, send us an email at contact@doormilk.com and send your item to: Sanjay Nagar, Ghaziabad, UP, 201002, India.

 

  • If the quantity (you received) differs with the quantity (you ordered).

  • If you feel that the product packaging or the product inside the packaging is not in good condition.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Note: - We will only accept the exchange of products at the time of delivery only. You are highly recommended to check the product at the time of delivery*.

 

Cancellation:

 

You can cancel your order online within 10 Minutes (if ordered by mistake) and once the cancellation is approved we will refund the amount as per our refund policy.

 

To cancel your product, you should mail us to: contact@doormilk.com or you can directly call us at: +91-8750383410

 

*Terms & Conditions Apply*