Do you have a question regarding one of our services or products? Check out our most frequently asked questions below and get the answers to all your inquiries. We’ve specified everything that we do here, but if something still isn’t clear, be sure to contact us today for further information. Happy customers are our top priority!

Help Center

Mostly Asked

Can I trust on DoorMilk?


Yes, you can trust on DoorMilk with its Fresh & Pure Milk at your doorstep. We also deliver your favorite brands of Milk(Amul, Mother Dairy, Namaste India, and Paras).




Which are the products that DoorMilk offers?


DoorMilk offers-

  • Fresh Pure Buffalo Milk
  • Fresh Pure Cow Milk
  • Fresh Pure Desi Ghee (Cow+Buffalo)
  • Fresh Paneer
  • Fresh Dahi and Yogurt
Other Brands-
  • Amul
  • Mother Dairy
  • Namaste India
  • Madhusudan
  • Patanjalli
  • Butter Milk
  • Cakes & Pastries & more

    Visit now:- Shop Now




Which Milk brands do you deliver?


Currently, we are offering Doormilk Assured Milk Products, which means that we ensure that these are pure and hygenic without any kind of adulteration.
We are working with

  • Farm Fresh Raw Milk
  • Amul
  • Namaste India
  • Mother Dairy
  • Paras many more are coming soon.




What are the delivery timings?


Milk is delivered from Morning 6 AM to 10:30 PM.(Mon to Sat) at Sunday the timing will be 5AM to 10 PM. Service is provided 7*365 days.




How can I change the quantity of milk for next day? What if I am going on vacation?


Yes, you can pause or resume your delivery at any time as per your requirement but currently we are accepting Pause or Continue request by Email/What'sApp or Phone call.Please find the below details for further contact. please call us on +91-8750383410 or write email to contact@doormilk.com mentioning your order details with your register mobile number.




Do you deliver other Dairy products?


Yes, because we always care about the needs of our customers. We are serving-

  • Fresh Pure Buffalo Milk
  • Fresh Pure Cow Milk
  • Fresh Pure Desi Ghee (Cow+Buffalo)
  • Fresh Paneer
  • Fresh Dahi and Yogurt
And other brands-
  • Butter Milk
  • Curd
  • Cheese
  • Flavored Milk
  • Paneer
  • Cakes & Pastries
  • Dessert and many more you can visitour shop page.
Visit now :- Shop




What should I do if my product is damaged or a broken seal?


We are advising you to please do not accept any product if the seal is broken, and request for replacement or instant refund. we will fix it on our first priority.
If products is damaged or with an expiry date so we will replace it as soon as possible.
Sorry for inconvenience, we are always here to help you. We will be happy to replace/refund as appropriate. Please connect with us by email or call.




What if my area is not listed in the delivery location?


Don’t worry. We are slowly building our delivery network all over India. In case you see a nearby region listed, please drop a message on Facebook. We’ll quickly check with our hub contact manager and see if any exception can be made for you. Otherwise, we’ll drop you a message as soon as we begin in your area :)
Thank you.




How can I change the quantity of milk for next day? What if I am going on vacation?


Yes, you can Pause or Resume your delivery at any time as per your requirement but currently we are accepting Pause or Continue request by Email/WhatsApp or Phone call. Please find the below details for further contact. Please call us on +91 8750383410 or write an email to contact@doormilk.com mentioning your order details with your registered mobile number.




Do I have to get up for the milk?


Initially for the first 2 & 3 days you might have a little inconvenience. The Delivery Executive might call you in order to locate your household. But later on based on your instruction, the delivery executive can silently deliver the milk without disturbing you. Sorry for inconvenience.




Can we visit to the DoorMilk Store?


Not now, as it is a completely online process.




I'm a housewife; can I get the milk on regular basis?


Yes, DoorMilk provides the best facility to their customers so that they can get the milk and dairy products on regular basis. You can also checkout our Subscription Plans for more offers on free deliveries.

Visit out Subscription plans: Click here




Can I order any product in bulk also?


Yes, DoorMilk provides you the facility for bulk orders and also we have No minimum order value limit. So you can order anything and in any number of quantity.


For more information you can visit:- Click here




What precautions you take to avoid contracting COVID-19?


DoorMilk takes all the possible precautions like our delivery executive always put on mask and take proper care of sanitization.

#SafetyFirst





Payment

How Can I pay to DoorMilk?


We are accepting all types of online, digital wallets, and card payments.
Cash, Online, Paytm, Phonepe, BHIM, UPI, Debit Card, Credit Card, Internet Banking, Amazon Pay. You can pay by any method of payment.

You can pay by any method of payment according to your convenience.




Are there any charges for registration?


No. Registration on DoorMilk is absolutely free.




Will I get an Invoice?


Yes. You will get your invoice from our supplier at the time of delivery and by email too.




Is there a cancellation fee if I cancel my order?


No, there is no cancellation fee and you will not be able to cancel an order after the cut-off time for all orders. You need to cancel or change your order before 10 minutes for all milk & dairy poducts orders on a particular day to capture the changes. For more information check out our Refund & Cancellation Policy.




If my payment has been deducted from my bank account but the order has not been received? In this case, what should we can do?


If your payment has been successfully deducted from your bank account and the order has not been placed or there is a technical error, please contact your bank customer service and confirm your current payment status. If everything is fine on your behalf, DoorMilk will check your order ID and fix it to work within 5 to 7 business days.
Don't worry about your payment and your personal details are safe with DoorMilk.
For more information contact to customer care helpline number: +91-8750383410




Does Doormilk accept credit card payments for bulk orders?


Sorry, but No, Doormilk will not accept any Bulk Order payment done by credit card now.




What is the meaning of Pay on delivery?


DoorMilk provides you the facility to do your payment as Cash on delivery means that you can pay cash for your order at the time of order delivery at your doorstep.





Subscription Monthly Plans

How does the home delivery of milk subscription work?


We offer both of Pre-paid & Post-Paid milk subscription. The subscription can be made from the website or All you need to do is to register yourself and make your subscription as per your preference and requirement. You can follow these simple steps to make you subscription.
Login to your account via website Register yourself and fill in the details.
Once you have logged in click on Subscription plan(Footer).
Choose your subscription from the various modes available like Standard,Gold & Premium membership respectively. You can tell us the quantity as per your requirement.
If your requirement is not catered by the above mentioned options, then we also offer a customized solution wherein you can choose the day and the quantity required by you on those particular days.
All this can be managed by just the click of the button. For more information please visit our contact us section. Contact us




Can I Pause or Resume temporarily opt out of the milk delivery?


Yes, the milk delivery can be stopped and resumed at any time before 11.00 pm a day prior from our website. You can also call our customer support a day in advance between 8AM - 10PM.We provide you the facility to manage your orders whenever you need to modify them. You can schedule or re-schedule your daily orders accordingly.




Can I add/change my milk requirement if I'm travelling or have guests over?


Yes, its possible to make changes a day prior by 11:30 pm through our website or contact to us directly by call or What'sApp.If you wish to take an extra quantity for one day or continous 3 days, 7 days & more then you must notify 12 hours in advance so that we can manage it with care and if you wish to stop, you must notify us by call or WhatsApp.




What is the delivery schedule on holidays?


Your milk is delivered 7 days a week, 365 days a year, unless there is an exceptional emergency situation because we care of you.




Are there any additional charges beyond the subscription rate?


There is no additional charge beyond the subscription amount.
(If you are a member of Standard or Gold membership and wish to order late night order for milk after 10:30 PM then you have to pay flat ₹100 as night & surge fee. This is not applicable on Premium membership. Premium members can place order 24x7 without any night & surge chrage).




What should be the minimum order for subscription?


Yes, We value for every need. There is no restrictions for minimum order limit & also If you're looking for bulk order then you can easily trust on DoorMilk Assured. who will fullfil all your requirements.you can subscribe with minimum 500ml.
"A Quality product for you & your loving family"




Do I have to pay same amount of delivery charges per day if I have to make daily purchase at DoorMilk?


No, you don’t need to pay same amount of delivery charges per day. As you are our regular customer and for your convenience we introduced our subscription plans where you got free deliveries per month according the plan you have selected.

For more details about subscription plans please visit: Subscription Plans




Do I get any Discounts if I have to make purchase daily?


Yes, DoorMilk comes with its subscription plan. Here if you want to order on daily basis we have some exciting plans for you. You can purchase any of our subscription plans to get discounts and free deliveries.

Visit: Subscription Plans





Delivery & Other

How to order a single product only for one day or as a Trial?


You can select by Shop section & add product(s), select quantity. Once done, you will get a confirmation message & call on your order update (First time for order confirmation & verification purpose).




What are the benefits for the regular customers?


We have exciting offers and discounts on our products for our regular customers. Thanksgiving surprise gift and voucher for everyone.




Can I place my order for the evening?


Yes, You can place order as per your delivery slot of date.




What happens if my address changes or if I shift to another location?


Go to settings and update the new address and you can continue to shop with us if your new address is listed with us and for now you need to update information by call or What'sApp too.




Will you do same-day delivery and what are the delivery timings?


Yes, we follow the 45 minutes challenge. We will place your order for the next 45 minutes.If your order will be successfully place. (Only Applicable for non RAW MiLK)




Can I add/change my milk requirement if I’m travelling or have guests over?


Yes, it’s possible to make changes a day prior by 11:30 pm through our website. In case the same needs to be communicated via call or mail it can only be updated between 6 am - 7 pm, a day prior.




What is the delivery schedule on holidays?


Your milk is delivered 7 days a week, 365 days a year, unless there is an exceptional emergency situation.




What are the milk delivery timings and procedure of DoorMilk?


The milk is delivered by our own team of delivery boys 24x7. You can avail the following delivery preferences - delivery in hand, leave at the door step, ring the bell and leave. The same can be updated from the website itself.




Can I place my order on alternative days?


It totally depends on your milk consumption but we gladly provide flexibility for you to order daily or on alternate days/weeks through our website. You can schedule your orders according to your convenience and availability.




How will the delivery be done?


We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers




How to change my address on Website?


Just open your profie from the menu, click edit on middle right corner under address section, add your updated address, and click save.




Will someone inform me if my order delivery gets delayed?


In case of a delay, our customer support team will keep you updated about your delivery.




Can I add more than one delivery address in an account?


Yes, you can add multiple delivery addresses in your DoorMilk account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.





Customer Support

How do I contact customer service?


Our customer service team is available throughout the week, all seven days from 6 am to 12 pm. They can be reached at +91 8750383410 , 9873999802 or via email at contact.doormilk@gmail.com and doormilks@gmail.com




How do I raise a claim with customer service for any of the Delivery Guarantee?


If you face any issues with price or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.




Will DoorMilk ask for sensitive information such as bank account details, PIN number, card number?


Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with DoorMilk. If you get any email, call or message from anyone claiming to be from DoorMilk asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.




I'd like to suggest some products for DoorMilk. Who do I contact?


If you are unable to find a product or brand that you would like to shop for, please write to us at Feedback and Complaints | Doormilk | We care and we will try our best to make the product available to you.




How & where I can give my feedback for DoorMilk?


We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at Feedback and Complaints | Doormilk | We care, or call us on +91 8750383410 and we will do our best to incorporate your suggestions into our system.




How do I check the status of my complaint?


We constantly provide the updates on your complaint status and provide solution as soon as possible.




How do we subscribe to your latest updates, products and offers?


You can subscribe to us while signing up OR Drop us an email to include you in latest updates, products and offers.




Can I have multiple accounts with same mobile number and email id on DoorMilk?


Each email address and phone number can be associated with one DoorMilk account only.




What are the customer care number of DoorMilk


You can reach out with us at +91-8750383410 or write to us at contact@doormilk.com





Bulk Orders

How much time will you take to process bulk orders?


You have to order 48 hours prior if you want to order in bulk. Then we will process your request and deliver the product at your doorstep within 48 hours.




Do I have to pay any advance for bulk orders?


Yes, DoorMilk follows standard rules for bulk orders. You have to pay 100% in advance if you want to order in bulk. Don't worry you payment is 100% Secure and Safe with DoorMilk.




What payment methods DoorMilk allows for bulk orders?


You can do the payment in several modes;-

  • Cash
  • Online
  • Paytm
  • Phonepe
  • BHIM
  • UPI
  • Debit Card
  • Credit Card
  • Internet Banking
  • Amazon Pay




What will be the delivery charges for bulk orders?


Delivery charges for bulk orders will depend on your location. We will update you everything when you want order.





Orders Related

Can I place order on call?


Yes, DoorMilk accept orders on call too. However you can call us on +91-8750383410 to place an order or for any help related to placing order




How do I know my order is confirmed?


DoorMilk will send you a order confirmation email and a whatsapp message on your registered mobile number once we receive your order.




How do I edit my order after placing it?


  1. Please call us on +91-87503 83410 or write email to contact@doormilk.com mentioning your Order Id#
  2. DoorMilk is always there to help you. Because We care for you.




You don’t have the Dairy product I need, what should I do?


You can write to us at contact@doormilk.com or Feedback and Complaints | Doormilk | We care and we will try our best to include your need in our catalog.




What will I do if items are missing in our order?


We are advising you to please do not accept any product if the seal is broken or any item is missing. At the time of delivery, kindly check every item as mentioned in the invoice. If any item is missing that is invoiced Please report frequently. We request you to return the order immediately at the time of delivery only. Please call us on +91-8750383410 or write email to contact@doormilk.com mentioning your Order Id#